Shipping policy

Hey Friends! We Offer Flat rat shipping of $8!! Spend $100 or more for FREE shipping.

All orders are shipped within 48 hours. Excluding weekends. 

LOST/STOLEN/DAMAGED PACKAGES

Once a package is shipped from our warehouse, it is out of our hands if a package is lost. Khala-Jade's will not be responsible. If you feel as though your package has been lost, please submit a claim here. USPS.com.

All packages sent out have a GPS tracking information embedded in the bar-code. If an item states "delivered" but you did not receive you will need to contact your local post office in the event that they mistakenly state the package as delivered but still have in their possession. If the package does not turn up with those steps, we must allow 15 business days (excluding holidays and weekends) for the package to show up. If it does not turn up within that time frame, we ask that you email us for further steps.

If your package shows delivered and you have not received your package, Khala-Jade's isn't responsible. The issue must be resolved with your local post office or local law enforcement. 

for further questions, please email: kjboutiquetx@gmail.com